Contact support
Email support@getstatusline.com with your shop name, best contact, and a short description of what you need.
Email supportShop setup, stages, templates, staff invites, and first repair workflow checks.
Email setup, SMS provider setup, portal messages, customer replies, and notification guidance.
Plan changes, invoices, payment method updates, cancellation questions, and Stripe portal access.
Support expectations
During pilot and early launch, support is handled by email. Urgent delivery or account access issues should include the affected shop, customer, repair, and any error text shown in the app.
Planned maintenance should be scheduled outside normal shop hours when possible. If a customer update cannot be sent through a provider, staff should use the customer tracking page, email, or a phone call as the fallback.