Login and staff access
Use named staff accounts, password reset, and owner/manager/staff roles so shops do not share one login.
Customer privacy
StatusLine stores repair status, contact details, message history, consent events, and photos only for shop communication workflows. Read privacy policy.
Delivery fallback
Failed or delayed provider messages appear in Delivery triage so staff can retry, switch channel, or call the customer.
Consent and opt-outs
Text consent is recorded per repair, STOP/START webhooks update SMS consent, and records can be exported from the Trust trail.
Cancellation and billing
Subscriptions can be managed through Stripe after checkout. Cancel before the next renewal to stop future billing. Read cancellation policy.
Support and uptime
Email support@getstatusline.com for help, or review the support page. Planned maintenance should be announced in advance and kept outside normal shop hours.
StatusLine