This privacy page is a practical operating policy for the pilot app and should be reviewed by counsel before broad public launch.
Information StatusLine handles
StatusLine may store shop account information, staff names and emails, customer contact details, repair status, ETA, vehicle description, message history, consent records, customer replies, support requests, and repair photos uploaded by the shop.
How the information is used
Information is used to operate repair communication workflows: shop login, staff invites, customer tracking pages, status updates, message delivery, support, billing, plan limits, and records that help a shop understand what was sent.
Customer communication and consent
Shops are responsible for collecting appropriate customer permission before sending SMS or email updates. StatusLine records SMS and email consent events when the shop marks consent or when connected provider webhooks report opt-outs or opt-ins.
Sharing with service providers
StatusLine uses service providers to run the app, host data, send email, process billing, and send messages when integrations are configured. Examples include hosting, database, email, SMS, push notification, and Stripe billing services.
Access, exports, and deletion
Shop owners should be able to export message and consent records from the app. For account, deletion, or data access requests, email support@getstatusline.com.