Repair queue
Track active jobs, stages, ETAs, reminders, and archived repairs in one place.
Built for the repair counter
Fewer status calls, clearer customer updates.
Shops can record progress once, send the right message, and give customers a simple link to check repair status without calling the front desk.
Customer updates
Compose SMS or email updates with consent checks, delivery status, and notes.
Tracking pages
Give each customer a branded page with ETA, progress, notes, and photos.
Launch ready workflows
Designed for real shop operations.
Roles and invites
Owners, managers, and staff can be invited with role-specific access.
Messaging compliance
Consent logs, STOP handling, provider setup, and delivery triage are visible.
Billing controls
Stripe plans, usage limits, and customer portal support are already part of the app.
Trust features
Built to earn confidence before a shop texts customers.
StatusLine keeps customer communication accountable with staff roles, consent records, delivery visibility, and a fallback path when SMS fails.
Secure access
Named staff accounts, password reset, and owner/manager/staff roles support safer shop access.
Customer data clarity
Repair status, customer contact details, message history, consent events, and photos are stored for repair communication.
Fallback plan
Delivery triage shows failed sends so staff can retry, email, or call before customers are left waiting.
Opt-out handling
STOP and START provider webhooks update SMS consent, and consent records can be exported.
Support
Shops can contact support@getstatusline.com for onboarding, billing, and delivery setup help.
Maintenance plan
Production maintenance should be scheduled outside normal shop hours with advance notice when possible.